You cannot automate what you cannot describe. This course teaches you to map your business processes, design the customer experience, and understand exactly where AI can give you leverage — before you buy another tool.
4
Modules
~1hr
Total
$99
AUD
∞
Access
✦ What's Included ✦
A one-page printable template for mapping any business process — from client onboarding to content production.
Map the full experience from first touch to loyal advocate. Identify your friction points and delight moments.
A structured worksheet to identify your top 5 automation opportunities, ranked by impact and readiness.
Return to the course whenever you need a refresher. New materials added as the AI landscape evolves.
✦ Course Curriculum ✦
Understand what a process actually is, how to map one, and why most businesses are running on invisible, undocumented systems. Includes the 5-step process mapping method.
Map the full customer journey from awareness to advocacy. Design the experience you want customers to have — not just the operations you want to run. Includes the Customer Journey Canvas.
From tool stacking to intelligent agents — understand the 4 levels of AI maturity and exactly where your business sits right now. Includes the Automation Opportunity Audit.
Why process documentation is the upstream skill that makes every AI tool work better. Learn to write AI-ready SOPs and identify your highest-leverage automation opportunities.
✦ This Course Is For You If… ✦
Business owners and founders who feel like they're the glue holding everything together
Leaders who want to use AI but don't know where to start in their operations
Anyone who's tried automation tools and found them overwhelming or ineffective
Consultants, coaches, and service providers ready to scale without burning out
People who want to hand things off — to a team, a system, or an AI — but can't yet describe what they do
✦ What Students Say ✦
"I've been in business for 12 years and never properly mapped a single process. This course changed that in an afternoon. I found three automation opportunities I'd been sitting on for years."
Founder
Melbourne
"The maturity ladder alone was worth 10x the price. I finally understood why our AI tools weren't working — we were at Level 1 trying to do Level 3 things."
Operations Manager
Sydney
"Sarah makes process design feel creative, not corporate. By Module 2 I was redesigning our client onboarding and I haven't looked back."
Executive Coach
Brisbane
✦ Your Learning Journey ✦
This course is Step 2 on the Wonder & Wander product ladder — the perfect foundation before Wonder Stack.
✦ Start Today ✦
$99 AUD · Lifetime access · Start today
Secure checkout · Instant access · No experience required