Refund Policy

Under the Australian Consumer Law, you are entitled to certain guarantees when you purchase products or services. These guarantees cannot be excluded, restricted, or modified by any agreement. If a product or service fails to meet a consumer guarantee, you may be entitled to a remedy.

For digital products and services, the ACL provides that they must:

• Be of acceptable quality (fit for purpose, free from defects, safe, durable)
• Match their description as presented on the website
• Be fit for any particular purpose you made known to us before purchase
• Be supplied within a reasonable time (for services)

The following self-paced courses are subject to this refund policy:

• AI Fluency For Beginners
• Design Thinking for the AI Age
• Your AI Strategy in a Weekend
• Life Design Starter (Design Your Life Using AI)
• Family OS Starter Kit

14-Day Satisfaction Guarantee: If you are not satisfied with your purchase, you may request a full refund within 14 days of the purchase date, provided that you have not completed more than 20% of the course content. This is our goodwill policy in addition to your statutory rights.

Refund requests after 14 days, or where more than 20% of the course has been accessed, will be assessed on a case-by-case basis in accordance with Australian Consumer Law. We do not provide refunds simply because you changed your mind after accessing substantial course content.

The following programs involve live coaching, community access, or ongoing membership:

• Wonder Conductor (12-week coaching program)
• Wonder Conductor — Annual Access
• She Evolves Membership

Coaching Programs: Due to the significant preparation, facilitation, and community infrastructure involved, coaching program fees are generally non-refundable once the program has commenced. If you are unable to attend due to exceptional circumstances (e.g., serious illness, bereavement), please contact us within 7 days and we will work with you to find a suitable resolution, which may include deferral to a future cohort.

Memberships: Monthly memberships may be cancelled at any time, effective at the end of the current billing period. No partial refunds are provided for unused portions of a billing period. Annual memberships may be cancelled within 14 days of the initial purchase for a full refund. After 14 days, annual memberships are non-refundable but access continues until the end of the annual period.

Nothing in this section limits your rights under Australian Consumer Law where a major failure has occurred.

The Wonder Audit is a digital assessment that generates a personalised AI readiness report. Due to the immediate delivery of the personalised report upon completion, the Wonder Audit is non-refundable once the assessment has been submitted and the report generated.

If you experience a technical failure that prevents you from receiving your report, please contact us within 48 hours and we will resolve the issue or provide a full refund.

Strategic advisory services are governed by a separate agreement entered into at the time of engagement. Refund terms for advisory services are outlined in that agreement. As a general principle:

• Deposits paid to secure advisory engagements are non-refundable unless we cancel the engagement
• Sessions cancelled with less than 48 hours' notice may be forfeited
• Sessions cancelled with more than 48 hours' notice may be rescheduled without penalty

Speaking engagement fees and cancellation terms are governed by the speaking agreement signed at the time of booking. Please refer to your individual agreement for applicable refund and cancellation terms.

If a product or service has a major failure — meaning it is substantially different from its description, has a defect that would have prevented you from purchasing it had you known, or is unfit for its stated purpose — you are entitled to:

• A full refund of the purchase price
• Compensation for any other reasonably foreseeable loss or damage

A major failure is not a change of mind, a failure to engage with the content, or dissatisfaction with the results of applying the material.

To request a refund, please contact us with the following information:

• Your full name and email address used at purchase
• The product or service purchased
• The date of purchase
• The reason for your refund request

Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or card issuer. We will notify you by email once the refund has been processed.

We encourage you to contact us directly before initiating a chargeback with your bank or card issuer. Chargebacks initiated without first contacting us may result in suspension of your account and access to our products and services while the dispute is resolved.

We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your statutory rights under Australian Consumer Law are not affected by any changes to this policy.

If you have any questions about this Refund Policy or your rights under Australian Consumer Law, please contact us:

For independent information about your rights under Australian Consumer Law, visit the ACCC website or contact the NSW Fair Trading.